About two weeks ago, I lost my phone. I called Verizon, and they told me that I would have to call Asurion and file a claim. I went to Asurion's web page and filed a claim and paid the $50 deductible for a replacement phone. I received the replacement phone 4 days later. The refurbished replacement phone had a bad LCD that turned yellow whenever a certain area of the LCD was pressed. I called Asurion, and they apologized and sent me another replacement phone. Three days later, I received the second replacement phone. I sent back the phone... read full review »