On February of 2009, I filed my first claim with Asurion concern a defective cell phone I order off the AT&T website for wife. I claims department was so rude to me it was unreal. I had to call them at least 3 times in order to file my claim. Finally they sent me my replace phone but just recently this phone start to not function properly and the claims department tried to conclude this claim as water damage when the phone has not been expose to any water and main problem with the phone is the charging port on the phone is defective to the... read full review »