I have the same experience. I booked a Hotel in Paris Aug 2009. Two days before they cancelled the booking with e-mail below. I have not received my money back. DO NOT USE this company We regret to inform you that due to the financial issues between our supplier and us we cannot honor your booking therefore full refund is going to be made to your credit card provided. We sincerely apologize for the late notification and kindly advise you that you may contact the hotel directly and try to confirm your booking with them if... read full review »