I believe the standards of quality customer service have been descending over the last few months especially over the last one year. There have been various instances which may have gone unreported but here is the latest which I cannot but pen down. When I got in touch with the appointments section at about 2 am on Monday 5th October I was shocked when I was spoken to in a rude manner. Upon enquiring for an appointment for “Gastroenterology docs” I was asked where I am calling from; though I did reply politely... read full review »