I have been desperately trying to follow up with Direct energy for the past 3 weeks. I am extremely disappointed with the service and the matter my case has been handled. In 2006 when we moved to our new house, I signed a contract with DE for my hydro. At that point in time, the representative explained the billing system and mentioned that 5 year contract is beneficial to me. I believed his statement and signed the contract for 9.65 cents/kwh + the other normal charges. I have compared the bill with my neighbour who has other retailer... read full review »