We purchased a hide a bed leather sofa and 2 Lane recliners from American on 4-7-08. They delivered the furniture 6-4-08. What we didn't realize until a little later, was that they had broken the frame of the couch during delivery. The bed was no longer attached and the bed frame was twisted. They told us they would send out a service tech. He determined that he could fix it and therefore we couldn't receive a new unbroken couch, which is what we paid over $1000 for. So, he ordered parts and returned to rebuild it in our living room... read full review »