these guys are in a roll ripping people off, they charge whatever fees they want, their basic service is bad, so if you want better service you got pay more, but they never tell you where all the fees are coming from, they make up fee after fee on your bill, i refused to pay part of my bill after i sent them a complaint online, they have a suggestions and help line on their website but they never respond to customers' questions, and if you refuse to pay for fees you consider unfair, they say they will report you to the credit bureau or cut off your service, they are one of the worst in the market read full review »