Salesforce allows the user to connect its Microsoft Outlook to it. A couple of months ago I lost this connection. I have spent the last two months on the phone for hours, responding to emails, to try to fix this small problem. Unfortunately I need it fixed. The latest is that I was assured that it would be fixed in 48 hours and 5 days later it isn't. It is hours and hours of my time. I get asked to try the same things over and over again because they don't compare their case notes. I'm not impressed. read full review »