I booked a holiday with lastminute.com and they were unable to deliver what they promised and unwilling to admit or correct their mistake. in common with so many of lastminutes.com business ethos this was just the begining, i then fell into the snakepit of their customer service. over 40 premium rate phone calls requesting help, being put on hold for 15 minutes, the promise of callbacks that never materialised, being shuffled from department to department, with nobody accepting responsibility. their term priority customer service isa... read full review »