to whom it may concern my name is gizelle abou hala i traveled on etihad air on th 12/10/09 from lebanon back to sydney on th 13/10/09 with my two sons. one of th bag was missing anyway it was reported and got it back. next day my husband noticed 3 bags were damaged when i was taking staff out. my husband left 2 messages on th 14/10/09 to report it, on th telephone number 02 96933220 i need a reply back please asap thank you 19/10/2009 read full review »