I was transferred to a talking head at Quicken since Chase isnt doing business in my state. I was connected to a cheerleader who pulled our credit without asking. IT'S AN FAIR CREDIT REPORTING ACT violation... I called to complain, they backed her up all the way. We went with a REAL BANK for our refi and are very happy. I hope NO ONE EVER even thinks of using QUICKEN LOANS. They make the loan and then sell it to a real bank to SERVICE; they keep their capital floating..I'd just as soon stick a sparkler in my eye before ever having to deal with them again.. read full review »