I owned Camilla Java - a coffee house in Camilla GA - seen 2005. During that time we used only Saeco products which we had serviced by Cafe West. Cafe West offered great service! Then about a year ago we were notified that all of our business needs would need to be serviced by a company by the name of Empire Fulfillment. That is when the problems started. In May 2009 we sent 6 of our Saeco machines in for servicing and documented that our shipper delivered them in good condition. About 40 days later (when we did not hear form Empire) I call... read full review »