British Airways charged me a fee for rebooking flights. The flights were connecting in Heathrow, but due to BA's lack of providing the right connection time, I missed my plane and so they charged me 90£ for booking a new flight. After talking to a costumer relations-representative, at first I thought well, I'm getting a refund. Then suddenly he started refusing "liability" and kept apologizing. Dead end. Do not fly with this company, they're rude, incompetent and the level of service provided at any given time is flat out pathetic. Be warned. read full review »