Son left tap on in bathroom sink when water had been turned of by local water company went out for the day came home to water pouring though ceiling and down walls paper hanging off no lights working carpet soaking went upstairs lamitate flooring lifted vinal floor in bathroom ruined have had cheque for £860 still fighting to get rest of money i have phoned them eight times in the last month but they always have an excuse and never phone me back sick and fed up. read full review »