OVER THE YEARS I HAVE SPENT THOUSANDS OF DOLLARS AT GUITAR CENTER. RECENTLY I ORDERED A DRUM SET FROM THEM AND PART OF IT WASNT IN THE BOX. I CALLED THEM RIGHT AWAY TO TRY AND GET THE MISSING ITEM BUT NO LUCK, THEY GAVE ME THE RUN AROUND (WE'LL HAVE TO CHECK WITH UPS, OUR MISSING PARTS DEP. WILL HAVE TO LOOK INTO IT, GRETSCH WON'T SEND IT TO US, ETC...) AFTER A MONTH OF B.S. FROM THEM I FINALLY THOUGHT ABOUT CONTACTING THE GRETSCH DIRECTLY. WHAT DO YOU KNOW, THEY WERE MORE THAN HAPPY TO SEND ME MY MISSING PART OUT THAT SAME DAY! I WILL NEVER USE GUITAR CENTER AGAIN!! read full review »