Reserved a car on Budget.com for a week in Seattle. Arrived at the airport, presented our reservation, declined the insurance, and signed the forms. Did not read the contract, BIG mistake! We were upgraded to a more expensive car without our knowledge. Reading the contract afterwards, it is not obvious that the car was upgraded. But it was, and we ended up paying $276 more than expected. Always read your contract and compare it to your reservation. They said absolutely NOTHING verbally about the upgrade. Also, their customer service is worse than useless if you try to resolve this sort of thing. No more Budget for us, bunch of crooks. read full review »