In dec 08 I was involved in a serious incident. this resulted in the police having to take my phone. I spoke to o2 and also made a claim on my insurance but they said they could not give me a new phone as I did not report this within 24 hours. I could not have done this as I had to spend alot of time with the police.I have tried speaking to the company so has my ex as he is the account holder but they just wont help. I have refused to pay the bill as i have not had the phone since december08. they are now chasing there money. I have asked that they cancel the contract and cover the ammount outstanding but they wont. read full review »