O2, renewed a contract, but never told me when it started, instead of received a bill of £35, I was invoiced for £64.75. I paid £35 by debit card instead of direct debit, O2 stopped my service when I queried the invoice, and now given me a bad debt against me, because they want the years rental. for a service I never receieved, they do respond to my letter, have never given my an answer and are complete rude when I do get throught to customer services. they are abolsutely rubbish, and are serious effecting my life, as I cannot re-mortgage my home. read full review »