I ordered ink cartridges from this company on 28 September 2009. I received confirmation of the order by e-mail and also notification that the package had been dispatched first class via Royal Mail and should be delivered to me within 72 hours maximum. Payment has been taken from my bank account. On 1 October I e-mailed the company to say that I had not received the order and they replied saying that Royal Mail had a huge backlog of packages and would I wait until 9 October, when I could make a claim for non-delivery of goods and they would... read full review »