I purchased a laptop on 01.05.09, the money was instantly taken from my account and the laptop was despatched, the estimated delivery date was 13.05.09. By 18.05.09 the laptop had still not arrived so I contacted them, who advised me the laptop was still in transit. The next day I recieved saying I had been given a refund that would take 10 working days to process, and the address was undeliverable - no explanation provided. I then called customer services who said the only thing he could do was get the courier to ring me to... read full review »