I ordered some perfume on 5th May from [[email protected]] (link: mailto:[email protected])) 12 days later to say it had not arrived and was advised I had to wait 15 working days before royal mail would look into the problem. 15 working days passed...I emailed again and they (someone called Chris) then said they would either resend or offer a refund. I requested a refund on 31st May and was advised 'We aim to process refunds within 48 hours, however, this can take up to 30 days in line with the Distance... read full review »