They don't just seem like a train wreck. They are. If you have to make any schedule changes or a cancellation, whether due to death, sickness, whatever, they become pickpockets. Make sure you encourage readers to check the "frequently asked questions" that most people would never think of unless the unexpected happens. If you make a change, or cancel, no difference, their fees ofter can be twice as much as the original cost of the flight. My mother-in-law's hospitalization just cost us more than $600 for flights my inlaws now... read full review »