I recently received an email regarding an update available for my Blackberry Storm. I followed the provided link and was then instructed to hook my phone up to the computer. I was never warned I would lose any information nor to back it up prior to the downloaded beginning. After the download was done, which seemed extremely long in my opinion, I turned my phone on to find that I had lost ALL of my contacts, pictures, music, and applications. My phone's operating system is much better now, but it isn't worth all the trouble I went... read full review »