This complaint pertains to dealings with Direct Energy and their contract renewal process. I was surprised when I received a higher than normal natural gas bill from Enbridge recently. I was then appalled to learn that the price Direct Energy was charging to supply the gas was 3 times the actual cost. What really got me though...was that this sleazy practice is perfectly legal. I understand that it is my responsibility as a consumer to read the contract before I sign, but 5 years ago the price was right and didn't feel it wa... read full review »