Jetstar passengers be forewarned! While using one of their flights from Singapore to Perth my suitcase had the lock broken off and several items were stolen by baggage handlers. When I put in a complaint and was contacted by Merlyn (Baggage Claims Officer) at “[email protected]” I was told they will not reimburse me for the loss. I asked in three separate follow up emails to be given copies of their customer services policy, their baggage handling policy, name and contact details for his manager plus asked... read full review »