In August 2009 my family made reservations online for a small SUV. The night before we were to bring it back the car started running very rough and would max at 15 mph at best. We contacted their roadside assistance department, they claimed that if the car was "running" they would do nothing to help. The next day we limped back to the airport, barely made it with 20 minutes before we missed our plane. Hertz charged us for an extra day, since we were late due to their car problems. Next they charged us for the GPS, which we... read full review »