Choice Home Warranty Approval Dept Managers should be FIRED! Never had a problem with the claims dept, great service. The problem is when the manager of approval/authorization, does not have customer service skills and does not take charge of his department, nor does he know how to delegate orders. On 12/8/09, I've been waiting 3 days for an appoval, Choice claim to be waiting for the Tech to call them, so customer did a three-way call and Choice still refused to resolve the issue. Customer asked if we could all disconnect and askd... read full review »