We filed a claim 12-5-2009 because our heater went out. Long story short they denied our claim because they said the unit was not 'properly maintained' because we did not have any documentation to send them showing that the system had be serviced every season since we owned the house. The system is 25 years old! Obviously it has been maintained or else it would not have lasted this long. I am an MBA and my husband is a PhD, we keep excellent records/receipts for everything in our home, but never once have we heard of 'seasonal... read full review »