We purchased an ad for our small business. I mailed a check for the entire year's payment on the ad and Yellow Book 's billing department cashed my check AND they electronically withdrew the funds from my checking account at the same time. The payment was for $1890 so that meant that almost $1900 disappeared unexpectedly from my bank account due to their error. I called customer service immediately plus I faxed copies of my bank statement showing the ACH withdrawal on my account and also a copy of the cleared check. I requested that... read full review »