I thought KLM is one of the worst outfits gracing our skies (well, I am excluding US airlines, of course), but I have since discovered that AIR CANADA is by far the worst outfit disgracing our skies. It is basically a very much incompetently run outfit with no concern for its customers. Its customer complaints people churn out message after message generating platitudes explaining why its failings are 'acts of god', 'bad weather', 'name your preferred excuse of the day'. I failed a few weeks back to get to... read full review »