The purchase process was smooth the delivery was on th date promised. But then it went down hill. One of the chairs I got was damaged so had them to take it back. Customer service said call back in 4 days, then 1day after that they promise to call you back I mean 3 different people have told me that they would. None have returned my calls. After checking out the different web sites and the better business bureau. This is common practice with Ashley and there customers. Whenever they get around to you is when you will here from. I will file my... read full review »