I joined BB Online because I like the idea of in store exchanges. During my free two week trial, I got the wrong movie twice and had blockbuster ship and receive one movie the same day(??). I was already disappointed but decided to give it 3 months because the in-store exchanges were great. Well after 1 month of continued problems (damaged discs and continued wrong movies) I was still on plan to give BB 3 months. Then they double billed me for December. After 20+ minutes on a phone with a rude, difficult to understand customer service rep (who... read full review »