Left JFK for Buffalo, Sunday Dec 13/09 paid $20 fee for luggage. Our bag, with all of our Christmas presents, did not arrive with the flight. Went to Delta office asking for assistance. The counter person was totally inept, told us our bag was still in JFK but has no idea why, gave wrong information baggage would be delivered the next day. Followed up on Monday via phone and internet with the reference number provided by Delta - info not in the system. Delta phone reps have NO idea what customer service means and lied about when baggage would... read full review »