First, I would have made a formal compliant if I had found a customer relations address on your site. I visited your store the week of December 14, 2009 and made two rental purchases; I was told upon checkout the movies would be due back to the store on December 21, 2009. I returned the movies to the Marion location on that date at 12:19pm and was told I had a late fee of $11.83. The person working the desk was not very pleasant either, but she really has never been nice to me. I paid the fees but feel I was not responsible as the movies were... read full review »