I was taken aback with the rude and cheeky reply from the telecheck in representative. was inquiring if i could reseve a bassinet seat for my 3 year old. the lady's reply was " obviously no you cannot do, when i asked for her name, she repeated it 4 times. my name is parul... your speaking with P A R U L, my name is parul...which kind of make me feel like i was deaf and she kept on talking in a high tone. its sad how they treat a platinum customers as well. read full review »