I paid for the puppy wellness plan back in July 09 for our new addition to the family. The plan was well over $400 and I paid in full at the time of serivce. I was told I was no able to go to ANY Banfield location free of charge. In Nov 09 I bought a house further away from our previous home and located the closest Banfield to us. I contact my original location and they said they would send over my dog's file and account to the new location no problem. When I arrived at the new location for a visit ( animal was sick ) I was told... read full review »