1.The first time I got the laptop it came broken. The battery fell right out and parts were sticking out on the bottom. Returned and bought a new one instead of waiting the MONTH it would take for them to verify my return and start processing a replacement order. 2.They didn't return the insurance policy or transfer it over to the new computer per my request. I asked at least 3 representatives about it when I began to suspect it hadn't been done and was lied to saying it had been done. In short- it was fraud- they tried to take... read full review »