on december30, 2009 i attempted to change reservation gztl6b. i called your local call center in mumbai to change the departure from jan4th back to jan2nd, 2010. i spent thirty minutes on the telephone with a call center employee, who insisted on calling me mr grey and thought at the end of the conversation that we had agreed on the new departure date. when i downloaded the new reservation details, i did neglect to register that the call center had made an error and booked my mother and myself for jan3rd. my mother and i and our indian family... read full review »