I have purchased a laptop with an extended warranty. The computer required service and was sent in through the Lafayette Best Buy Geek Squad with a projected return date of 9/15/08. I have checked in regularly by phone and in person and told by representatives that you are sorry, but it has not returned yet. I called today and spoke with Connie and was told she would find out and respond within 48-72 hours. Your service and response has been completely unacceptable. Although Connie seemed to offer the effort to find out what I could expect... read full review »