I was simply trying to add time to my phone the rep named Jenna told me she refused to assist me with this since I did not know the code(that changes every time I call), I proceeded to explain to her that she was not being helpful since I have not had my code in past and they were still able to help me with this. she refused until I explained that I was going to make a complaint on her, once this was said she change her tune completely about it all and put my time on. My other complaint is she expressed that there is no one on-site to... read full review »