What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through refund inconvenience? I will never shop at Petsmart again. read full review »