dear sir, i bought a handset reliance ZTE C321 (IMEI:RZTHS(999777761) for Rs 799/- on 15 Jan 10 from a shop called "Future Mobile & Accessories Ltd, E-2167, Rajajipuram, Lucknow. It is a very simple & basic model set with minimum features. Immediately on purchase i realised i need a better model & went to get it upgraded by paying more. Unfortunately, the salesman is not prepared to entertain stating that company rules forbid him to make such changes. i request that this shop be allowed to replace my set for a better model... read full review »