I am writing as a very disappointed customer as my claim with went in early October 2009 . As you see it is now the end of Jan and have not completed this claim the service has been below standard. I am sending a copy of all correspondence to consumer affairs. I have been patient and compliant with all requests to have this resolved promptly however this has not been reciprocated. Communication from your department had been few and far between I understand my air fare was reasonable but I did not encounter the service to be of this low standard. read full review »