I wanted a delivery on a Tuesday and put in my order at 11:30 am. (They stipulate in their policy that they guarantee delivery the same day if the order is put in before 1:00 pm). I didn't get word that it was not delivered until I phoned the recipient on Wednesday. I then tried to cancel my order. The manager delivered it, even though I said to cancel and refused to give me a refund unless I spent my own money to send it back. I won't ever use this service again. read full review »