My Tivo unit refused to update its software. When I called in about this, I was told they would exchange the unit for $50 and my lifetime subscription would transfer. Forward 2 years because there were many family problems and a move to another state. I call back in and now all of a sudden the fee is $349 PLUS I have to pay for service all over again. I cannot afford that. Shame on Tivo for gouging the public. Since you do not stand behind the products you sell and try to make more money off those of us who already paid for a... read full review »