Judging from my experience, this is how they call their customer service. - Make sure not to refund, with whatever a reason they can provide. - Organize their customers' files to mess up all the cases. - Confuse their customer with the information like who's the manager and who's the supervisor. - There's no such thing as an individual case. Find a category their customer's mail belongs to, and make the same reponse whatever the occasion. - Make their customers get sick of complaining, so as to never use Travelocity again. read full review »