I have talked with only David (Nicholas) Bates, who I believe is the owner. I placed my order with David over the phone on December 18th, 2009 and was assured my product (soda system) would arrive by Christmas Eve. My credit card was charged on Dec. 23. I still do not have my soda system, today is February 1, 2010. David has been easy to communicate with, has always answered my emails and phone calls until a week ago when he stopped all communications. Every time he communicated anything to me, it was always assuring me that my product was on... read full review »