I have used EasyJet flights over years. On January 8, 2010 my flight from Basel to London was cancelled late in the evening. I returned to my appartment which was only viable using a taxi CHF 160. On January 9, 2010 I claimed a refund of my fare CHF 497.92 + CHF 160 for the taxi by submitting a receipt. On January 18, 2010 my credit card account was credited by EasyJet CHF 340.70 and I was informed that the taxi fare was not refundable. To date despite repeated requests I am short by CHF 157.22 (497.92 minus 340.70) Alan Jones read full review »