4 weeks after transiting through Heathrow, we still have not recovered one of the 3 items BA lost. One piece of luggage did arrive intact, our stroller arrived BROKEN and the third piece of luggage never arrived. Now as a frequent flyer there is nothing unusual about lost luggage - it happens! but our experience dealing with BA is what has frustrated us. After receiving a tracking number and telephone contacts we have called and left at least 10 messages, been redirected to various numbers many of them disconnected, received automated... read full review »