On Feb 7th, I flied from Chicago to Phoenix, then transit to my final destination, Portland. But when I claimed my baggage, I found my red suitcase's wheel is broken. It's a new suitcase, I think it's probably the thrower (porter) broke my wheel, so I went to the customer service, however, they told me the heads of damage don't conclude the wheel, which makes me can't accept! read full review »